Debra L Bpo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Expiration date

Do i have to contact you that my expiration date is expiring soon. 10/21. If so than I am need a new one.
View full review

Preferred solution: New expiration date

Heide H

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Disputing a charge. Merchandise was returned have receipt from post office

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Insight Card Services - Disputing a charge. Merchandise was returned have receipt from post office
I never approved a charge of $102.74 to a seller on eBay on a BMXrear brake hub.. Numbr1. You can see in my messages email how I tried to reverse these charges by canceling order the night it was billed at approx. 12/19/20 billed canceled (tried to)on 12/20/2020 @3:02 Am. Explained the 5 bearing/36 hole rear brake ub/part#skv24-0628 not. My doing, I would never pay this amount on a bike part. So from the day it was ordered I have called numerous entities involved with this bike part, to cancel refund my account. My order history should tell you I am frugal with my orders. I didnt hear back from eBay in a genuine time period. I returned the item to the Orange Company after speaking to a rep. From insight that gave me the sellers name , acct. info mailing address in China ; his different account names a phone number listed, the rep told me to call....proceeded to call the phone number & that number is paypal Phone number. The part has been returned on 1/13/21. I want my refund now...as much effort and documentation of what who & where I didnt ask for this again FRAUDULENT transaction I never ordered ivv by demand my refund.
View full review
Loss:
$112

Preferred solution: Full refund

User's recommendation: I would never recommend eBay to anyone, they don’t care about their customers or the problems associated with online purchases. Your bank is acting the same way.

Brian B Ynp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lawrence, Kansas

Insight card

My card was stolen and I do not have it and I need a new one issued and I don't know how to go about doing it all and I've been getting the runaround every time I turn around I don't know if I got anything in my account or not I can't get a hold of no one on the phone so I'm at a loss for what to do
View full review
Ethelyne Dch
map-marker Memphis, Tennessee

My money is not deposited in my account

My money is not loaded on my card its been two day its usually on there Thursday also I cant get no one on the phone line
View full review
alitta l

Unhappy Customer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I've been with insight prior to them changing to Republic Bank of Chicago. I think this was the big mistake. The Customer service is the worst ever and continue to hang up on you but still charge the $1. The worst thing about this is that they do not send your issue to a Tech Support and LIE. It's obvious that the phone calls are not quality reviewed and there is no way to contract anyone to put in a complaint un unless you send a letter to the CA address. Ig you letter
View full review
Cons:
  • Declining even if money is there

Preferred solution: Quality review and remove the $1 for contacting Customer Service if you stand 100% for your product.

User's recommendation: Take your money and run

Anonymous
map-marker Stockton, California

I canceled my card and they sent me a check that was short the money i had

when i canceled my card somebody was charging things to my account, Of corse they declined all the charges but the took a dollar for all the declines the took it from my balance even know my card had been canceled they kept charging me a dollar for each declined do not use this company insight. they are rip off
View full review
Wallace D Fph

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Suspension of my checking and savings acct illeg

In June of this 2021 I called insight to update my email and phone number to my acct it was then that I was informed that my acct had been suspended until I could send them supporting documents for a roommate of mine stimulus check that we had deposited into my acct. A transaction that one of their rep by phone approved before the first deposit ever came to my acct they can't tell me exactly what supporting document they need and when I ask them to send me by mail in writing a detailed description of what they wanted from the IRS they won't. l call to talk to the department that suspended my acct they wouldn't do that either well today after talking to another rep to get the name of that department because I believe that the banking examiners need to be contacted I was told it don't exist
View full review
Loss:
$1400
Pros:
  • I use to trust this card company and was able to rely on them
Cons:
  • Hold your money and block you from contacting them

Preferred solution: Full refund

User's recommendation: That old saying if it's to good to be true?

Anonymous
map-marker San Jose, California

My money is missing

yesterday I had. yesterday I had $480 then I went to the. Then I went to the hustlers store I wasted like $56 bucks then I when to the liquor store I wanted take out money it only had 15 dollars left I'm missing money??
View full review
Resolved
Rolonda B Crf

Resolved: They keep taking all my money off my card

Updated by user Aug 10, 2021

I never received all my money back on my Insight Card.

Original review Jul 10, 2021
My money on my insight mobile banking card is gone I need all my money back on my card asap I also need my 500.00 back on my Walmart Money card that was my money how y'all going to take it from me
View full review
Loss:
$2761
Pros:
  • Get money early
  • U get ur money early
Cons:
  • Hold your money and block you from contacting them

Preferred solution: Full refund

Brian W Rxl

Insight is no longer a good card

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have had insight since 2013 for my SSDI direct deposit. I am no longer satisfied with it's customer service. NO humans and a loop of information that will NOT help. I can't reach a human and this is unacceptable. I will be leaving insight as soon as I can release my money from insight. Buyer Be Warned... Not a good company.
View full review
Pros:
  • Get money early
  • Can use for purchases
  • U get ur money early
Cons:
  • High fees customer service never honoring terms and conditions
  • Customer service
  • Hold your money and block you from contacting them

Preferred solution: Customer service sucks

User's recommendation: WARNING...STAY AWAY

Michelita

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Forgot my pin#

I need help changing my pin to my insight card please help me I need pay my rent and bills I have 8 kids at home I need my money off this card . . THANK YOU
View full review
Pros:
  • Get money early

Preferred solution: Let the company propose a solution

Anonymous
map-marker Cincinnati, Ohio

Fried

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Y'all are a bogus company you can't even get in contact with y'all on a 1-800 number so why are you not even listed as a company
View full review
Randall B Col

Need to speak to representatives

Need to change pin number... Pin is locked I do remember my old pin but it's not letting me use my card!!!
View full review

Preferred solution: Pin change

Lis Nqu
map-marker French Lick, Indiana

I want my landline phone number removed from the file that prints in phone directories

I have not been able to talk to anyone I am trying to have my landline phone number removed from the file that prints in local phone directories. We no longer have a landline and I have not had one for several years but the number continues to print
View full review
mary A Yjn

I have never signed up for a card and received a bill

I have I have never signed up for a card how did you guys get my information I called the customer service number and it does not even work you cannot communicate with a customer service to get answers that is needed this is fraud
View full review
Loss:
$600
Cons:
  • Fraudulent

Preferred solution: fraudulent